1.Do you offer wholesale discounts?
We have regular promo activities for all our customers. We do offer discounts to our customers who buy in bulk. We are appreciated for your inquire through E-mail: email@example.com.
How can I use my discount coupon code?
Generally it can be used in two ways.
One is to fill it straight in “Discount Codes” textbox when you stay in shopping cart page without Login action.
The other is to Login your account first and practice the same procedure above.
2.Do you have physical stores?
In an effort to keep our prices low, we only do business online at the moment.
3.Why the page does not jump during the process of placing order or adding the item to my cart?
When you add the item to your cart or when you place the order, the page may not jump. There are some reasons for this situation. Maybe the speed of the browser you are using is slow, maybe the item you are adding is out of stock or you forget to choose the size or the color of the item. You can change another browser to try, or check if you have selected the size or the color of the item. If you also have problems please feel free to contact the online customer service to ask help. We will be happy to help you.
4.Why I cannot upload the picture when I want to order customized photo charm?
If you cannot upload the picture when you want to order customized photo charm, it maybe the speed of the browser you are using is slow. You can change another browser to try again. Or you can also place the order first then send the picture and your order number to our email: firstname.lastname@example.org. And we will make the photo charm accordingly for you.
1.How can I check my order information?
For your convenience we highly encourage you to remember your order No.and provide it to us so that we can answer your any question accordingly. And the order No. is same as the invoice ID.Thank you for your support.
2.Why my payment was taken but the status of the order in my account shows Pending.
Generally speaking, after the order payment was completed the status of your order will show Processing, and will not change again till you receive your order. If it shows pending, please contact the customer service via email or online chat to check if your payment has been completed
3.How to make sure that my order is finished?
Once you had placed an order successfully, a confirmed letter including your order information would be provided by system automatically. We are very happy to answer your any questions by E-mail: email@example.com.
4.Why don’t I receive any emails or replies after placing order?
Generally, your email address maybe wrong or blocked by spam filters. Please change your spam filters or check your junk mailbox. For your convenience you’d better leave your usual mail address so that you could receive all the info from us. Thanks your helping sincerely!
5.Was my order actually shipped out when I received my payment confirmation email?
If you received the payment confirmation email that means your order has been prepared and waiting for the pickup. If your shipment is delayed unexpected for some reason, you will receive a notification via email. And we will solve the problem for you accordingly.
6.How long will I receive my orders?
Orders will be shipped within 1-2 business days upon receiving. A tracking number will be available in your email after the order dispatched. The orders are supposed to reach your door in the next 8-13 days. Please track the status of the parcel via the tracking number provided in email. Then, contact local post office for parcel if not received within expected shipping time. Finally, contact us for further information.
Notes: Shipping estimates are from day of shipping not from day of ordering Customers are responsible for lost due to wrong shipping information.
7.How can I track the status of my parcel?
Generally, you will get your order info email from us when your parcel tracking No. is available. And you could click the link in it to check your order schedule.
8.What should I do if I never receive the parcel?
After we provide tracking number, you should track the items online frequently to avoid troubles caused unconsciously in the delivery process. You can email our customer service department directly on the lost parcel and we will check it for you. Once we are convinced that the items were lost indeed, we will arrange a new shipment or refund. But if the parcel is lost due to the incorrect information from you, you should be responsible for all the loss.
9.How can I cancel my order?
If you want to cancel your order, you'd better cancel it before the order has been dispatched. Generally we process all orders in 12 hours, so we are not always able to cancel an order if it is placed 12 hours later. Cancellation requests after the order has been dispatched will be treated in accordance with our Return policy.
Please contact a customer service representatives A.S.A.P. with order No. or other essential info and we are glad to help you cancel it.